Shipping & Delivery
We’re committed to delivering your order quickly and safely, while keeping you informed every step of the way. Below are the key details of our shipping process and policies.
🚚 Shipping Options & Rates
- Free Shipping on all orders over $100 USD
- Standard shipping rates apply to orders below $100, calculated at checkout
⏱ Order Processing Time
- All orders are processed within 48 hours (2 business days) after payment confirmation
- Orders are fulfilled Monday through Friday (excluding holidays)
- You will receive an email confirmation once your order is packed and ready to ship
📦 Delivery Time
- Standard delivery time is 5 to 10 business days, depending on your location
- Delivery times may be extended during peak shopping periods such as Black Friday, holiday seasons, or major promotional events
🔍 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to monitor your shipment:
- Track directly on our website
- Or use any global parcel tracking site like 17Track, ParcelApp, or your country’s postal service
Please allow up to 48 hours for tracking updates to appear, especially during busy periods.
🛍 Important Notes During Promotional Events
To ensure smooth delivery during high-traffic sales like Black Friday, please be aware of the following:
- Processing Time:
Orders are processed in the order received. During peak periods, processing may take up to 5–7 business days. - Shipping Time:
Shipping carriers may experience delays due to high volume. We appreciate your patience during these times. - Order Changes:
Once an order is processed, we cannot make changes, including address updates. Please double-check your information before completing your purchase. - Customer Responsibility:
You are responsible for providing accurate and complete shipping details. We are not liable for delays or lost packages due to incorrect information. - Tracking Delays:
Tracking updates may be slower to reflect during peak shopping events. Please allow some extra time for your tracking number to become active.
By placing an order during promotional events, you agree to these shipping and delivery terms. We thank you for your understanding and continued support!
💬 Need Help?
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out:
📧 Email: info@lulujucrystal.com
📞 Phone: +86 18500079801
We’re here to help!