At Luluju Crystal, we process orders quickly to ensure fast delivery. If you need to cancel an order, please read the policy below:
🕒 Cancellation Window
- Orders can be cancelled within 12 hours of purchase for a full refund.
- After 12 hours, your order may already be in processing or transit and cannot be cancelled.
To request a cancellation within the allowed timeframe, please email us at info@lulujucrystal.com with your order number and reason for cancellation.
🚫 Orders That Cannot Be Cancelled
We are unable to cancel orders that:
- Have already been processed and shipped
- Were placed during promotional events or sales (e.g., Black Friday)
- Have exceeded the 12-hour cancellation window
In these cases, you may refer to our Returns & Refunds Policy for available options after receiving your package.
💳 Refunds for Cancelled Orders
If your order is cancelled successfully:
- A full refund will be issued to your original payment method
- Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider
❗ Important Reminder
Please double-check your order details (including address, phone number, and product selection) before confirming payment. This helps prevent delays, cancellations, or delivery issues.
📞 Need Help?
If you have questions about your order or cancellation status, feel free to reach out:
📧 Email: info@lulujucrystal.com
📞 Phone: +86 18500079801
We’re happy to assist you!